Empirerank sells a digital service — a permanent entry on the public world ledger — delivered instantly when your payment is confirmed. Because delivery is immediate and the entry is public and permanent, completed contributions cannot be cancelled or refunded once the ledger credit appears.
Email us via Contact within 7 days of the charge with the approximate time of payment, the amount, and the nation selected. We verify against the payment processor's records and respond within 48 hours.
Approved refunds are issued to the original payment method through Cashfree Payments and typically arrive within 5–7 business days, depending on your bank.